Returns & Exchanges
At Flower Knows, we want you to be completely enchanted by your purchase; if you are not satisfied, we accept returns on unused and unopened products within 30 days of delivery. Due to hygiene standards, items that have been opened or swatched are not eligible for return unless deemed defective.
Initiate Your Request
Contact our customer support team at support@flowerknows.co with your order number and the reason for your return to receive a Return Authorization.
Pack with Care
Securely place the items in their original, ornate packaging to ensure they are protected during transit, including all inserts and promotional gifts.
Ship the Package
Affix the provided shipping label or use a trackable shipping service to send the parcel back to our fulfillment center for processing.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing